Me at Digital Leaders_Fotor

Digital Leaders: I won! A big big enormous thank you

I promise not to harp on about this after today but I WON AN AWARD! I asked people here to vote for me in the local government official category of the Digital Leaders 100 Awards and some you lovely lovely readers must have actually done it.  Thank you! It’s so thrilling to have that kind of…

Answering people vertical_cropped

PRINTABLE CHART: A quick guide to answering people who use social media to talk to your organisation

When going on holiday and handing over a social media account or talking to a new member of staff, I often show a rough ‘how to deal with people on social media guide’. Hopefully, you or someone in your team will find this flow chart handy. If you think it’s useful, you can download a PDF.…

Facebook on phone

How to respond when rumours start to spread on Facebook

‘Rumour Cascades‘, a  joint study from Stanford University and Facebook, provides some fascinating insights that can serve as advice for public bodies on halting the spread of misinformation. This was first published on the Guardian website in mid May. A new study, jointly conducted by Facebook and Stanford University, has shed new light on how rumours spread on the…